Pivot Points Group Coaching Program

Learn the pivots that can transform your conversations
and relationships with your teenage children.

Does this sound familiar?

You are having trouble connecting with your teen.
You receive one-word answers like “Fine,” “Good,” or “Meh” to questions about how their day went.
They are spending more time in their room or with their friends and less time with you.
You feel a growing tension everytime you have a conversation with your child.

It's normal for your teen to pull away from you as they mature. We want them to be independent and prepared to become an adult, but you don't have to lose the connection and relationship you've built with them.

Imagine this:

You walk away from conversations with your teen without second-guessing yourself.
You don't need to replay the words in your head, wondering if you said too much, not enough, if they felt heard, or if they heard you.
You feel calmer and more confident, even when your teen’s emotions run high.
Your teenager opens up more because they feel safe, respected, and understood.
Trust deepens because you’re no longer rushing to give advice or jumping in too fast.
You’re present in a way that keeps the door open with your teen, even in the messy moments.

This isn’t just about improving your conversations. It’s about changing you and the way you show up as a mom, the presence you bring, and the trust you create with your teenager. You need to pivot your approach and change alongside them.

What is Pivot Points?

Most moms want to be good listeners, but it’s easy to slip into fixing, rescuing, or second-guessing yourself, especially as your kids become teenagers. Pivot Points is a six-session, small-group experience that helps you practice the simple shifts that make conversations calmer, clearer, and more connected.

You’ll learn how to:

Ask better questions that open the door to clarity and trust.
Stay grounded and present when emotions run high.
Let go of the pressure to fix and discover the freedom of true partnership.
Empower your teens to own their choices without carrying the weight for them.
Grow into the mom your teens want to talk to as they become young adults.

This program is for moms of teenagers who want to show up differently in conversations and practice real skills that strengthen connection and trust during this season of change.

But there's a slight twist…

When you join Pivot Points, you won’t be in a group of strangers.

Instead, you’ll invite at least three friends, colleagues, or peers to join you as your learning partners.

Because you already trust one another, you can dive right in, practice together, and apply what you’re learning in the relationships that matter most.

Start your pivot today

How Pivot Points Works

We meet as a group for six sessions, generally twice a month. Each session runs for 90 minutes and includes:

Q&A about the week's lesson (20 minutes) – Before each session, you’ll watch a short video in which I teach a core Pivot Point skill, drawn from proven coaching approaches that improve conversations. During our time together, we’ll discuss what you learned and answer your questions.
Hands-on Practice (20–30 minutes) – You’ll practice the skills from the video lessons by coaching each other. Each week, one mom, the “coachee,” brings a real situation to talk about. The group practices Pivot Point skills in real time to help the “coachee” think through her challenge.
Debrief & Feedback (15-20 Minutes) – Reflect on what worked, what felt helpful, and what would make it even better.
Q&A + Integration – Ask questions, process insights, and prepare to put the skill into action in your daily life.

You won’t just learn about better conversations. You’ll experience what it feels like to be heard and to listen in a new way.

What's included?

Three-month group coaching program – Over three months, you’ll gather with your group twice a month for six 90-minute sessions. Together, you’ll build trust, share real situations, and grow your listening skills week by week.
A to Z Listening Skills eBook – A practical guide with 26 simple and practical ways to strengthen your listening skills and connection with your teen.
Group Voxer Voice Note Support – When challenges with your teen arise, you can process them in real time with the group through voice notes and receive coaching support from me about how to handle the situation.
Training Videos – Short, focused lessons that teach each Pivot Point skill ahead of our sessions, so our group time can go deeper into discussion and practice.

Your investment in the Pivot Points program is $495 per person for the full six-session program. Payment plans are available.

What will be different at the end of our time?

By the end of our six sessions together, you will:

Feel more confident, calm, and at peace in conversations with your teen.
Stay present even when emotions run high.
Recognize what’s yours to carry as a mom and what you can release.
Offer guidance at the right time, in a way your teen can actually receive.
Empower your teen to take ownership of their choices and actions.
Watch your teen open up more because they trust you to listen without fixing.

Ongoing Support

You’ll see meaningful growth in just three months, but these skills deepen with continued practice. After completing Pivot Points, you can enroll in 1:1 coaching and have a safe space to process real-life situations and continue to strengthen your listening presence. Depending on the group's preference, we could discuss continuing group coaching support.

Who is this for?

If you’ve ever thought, “I just don’t know how to help without making it worse,” or “I wish my teen felt safe opening up to me,” you’re in the right place.

This program is for moms who want to:

Connect more deeply with their teenagers during this season of growing independence
Stay calm and confident in hard conversations instead of second-guessing themselves
Build trust that keeps the door open, even when their teen pulls away
Listen in ways that invite their teen to share more without feeling judged or like mom is trying to solve a problem for them
Show up as the safe, steady presence their teen needs as they become a young adult

And while the focus is on your relationship with your teen, you’ll also find these skills spill over and strengthen your connection with your spouse, friends, and community, too.

How To Get Started

This program is more than a class. It’s a practice ground for becoming the mom your teen needs as they transition into adulthood.

Step 1: Schedule a Discovery Call.

Book a free, no-pressure call to see if Pivot Points is the right fit for you and your learning partners. We’ll talk through how the program works and answer your questions so you can decide with confidence.

Step 2: Gather your learning partners.

Invite at least three friends, family members, or colleagues to join you. These trusted partners become your practice group, giving you a safe place to learn, grow, and immediately apply new skills.

Step 3: Start pivoting conversations with your teen.

Jump into six sessions of teaching, hands-on practice, and reflection. With each small shift, you’ll notice more confidence in yourself, deeper conversations with your teen, and a stronger sense of connection in your relationship.

What Clients Say

I finally feel at peace with who I am. I’m not broken.

Crystal helped me explore my options in a supportive, nonjudgmental space. She helped me recognize my multi-passionate nature as a strength and guided me to realistic strategies that fit my capacity. Coaching with Crystal was exactly what I needed to move forward without sacrificing parts of myself.

Kalyn C.

A simple daily shift brought stability to my entire life.

Working with Crystal brought the fresh perspective I needed during a season of significant life changes. Coaching helped me focus on what truly mattered, rather than getting lost in the small details. One simple but powerful shift—committing to my daily three—has helped me feel more accomplished and stable. Even when a day doesn’t go as planned, I know I’ve had a win.

Melissa K.

I have a clearer picture of what I truly want.

Crystal has this way of asking questions that makes you look deep inside yourself and try to understand yourself even more. The most beneficial part for me was how she helped me look at different parts of myself deeply. I now have a clearer picture of what I truly want, and I’m better at setting realistic expectations for this season of motherhood I’m in.

Tiffanie S.

About Your Pivot Points Guide

Hi, I’m Crystal Wagner. I’m a parent-teen relationship coach with over 550 hours of coaching experience. I hold an ICF credential and a postgraduate certificate in coaching and mentoring, and I also serve as a coaching instructor.

The skills I teach in Pivot Points have transformed my own family and coaching relationships. I love helping others discover that same freedom: learning to listen, letting go of the pressure to fix, and showing up in conversations with presence and peace.

Frequently Asked Questions

Here are answers to some of the most common questions about Pivot Points. If you have a question that is not answered here, schedule a free Discovery Call.

You won’t be dropped into a room of strangers. Instead, you’ll invite at least three friends, colleagues, or family members to join you as your learning partners. Because you already know and trust one another, the group feels safe from the start so you can practice the skills right away in relationships that matter most.

Each 90-minute session includes a mix of teaching, hands-on practice, debrief, and Q&A. You’ll learn a new skill, try it out with your group, and reflect together on what worked and what you want to adjust. Every session is designed to give you both insight and real-time practice so you can start using the Pivot Point skills right away.

Yes, but nothing heavy or overwhelming. To prepare for each week, you'll watch a short video to learn the new skill we'll practice in our group session. You’ll be encouraged to practice the skills in your everyday conversations, so growth happens naturally in real life. I’ll provide simple resources to guide you, along with optional reading if you want to dig deeper. The goal is steady, practical progress, not homework.

Not at all. Pivot Points is designed for everyday people from all walks of life. You don’t need coaching experience or special training, just a willingness to show up, practice, and grow.

Most people notice a shift within just a few conversations. You’ll feel calmer, clearer, and more confident as you listen and respond. Over our three months together, those small changes add up to deeper trust, stronger connections, and a steady presence others naturally open up to. The more you practice, the more lasting and life-giving the results become.

Sessions are held online via Zoom.

Consistency matters, since the greatest growth comes from practicing together as a group. That said, life happens. If you need to miss, you’ll still receive the session materials, and your group can continue practicing. When possible, we’ll work together to reschedule so you don’t miss out. Just let your group know in advance so adjustments can be made.

To protect privacy and create a safe space, sessions will not be recorded. You will receive resources to help you practice between sessions.

Your time is valuable, and so is mine. To honor both, here’s what you can expect:

Refunds: I do not offer refunds for coaching sessions.
Cancellations: Sessions may be canceled or rescheduled up to 24 hours before our scheduled time. Sessions canceled within 24 hours are subject to forfeiting the session fee.
Late arrivals: If you arrive late, that time will be deducted from your session. If you’re more than 10 minutes late without contacting me, the session will be canceled and considered forfeited.
Expiration: All purchased sessions must be booked within one year of purchase. Any remaining sessions not used within that time will expire.

Absolutely. This coaching space is designed to be calm, spacious, and reflective, creating a supportive environment for women who are neurodivergent, highly sensitive, or simply wired to process information more deeply.

You’re welcome to bring your full self here. Your unique energy, sensory needs, and ways of thinking.

Because my approach is neurodiversity-informed and strengths-based, you’ll find that sessions move at a pace that works for you. Together, we’ll create a coaching rhythm that feels safe, sustainable, and life-giving.

Want to learn more? Download this guide to coaching.

Partnering with people in the process of change is a sacred stewardship. Thus, my ongoing education and preparation will never be done. You can see a condensed list of my current qualifications here. But rest assured, the learning never ends.

I am not a mental health professional and do not provide counseling.
I am not a special education professional and do not diagnose learning problems.
I am not an expert in homeschool law and do not provide guidance related to legal issues or adhering to the laws in your particular state.

Certifications

You can read more about my professional qualifications and certifications here.